Farfetch Reviews
Farfetch has an overall rating of 4.8 based on 30 reviews. Customer feedback on Farfetch is mixed: Farfetch reviewers highlight positive aspects like wide selection of luxury brands, user-friendly website, excellent customer service, fast shipping, which strongly appeal to fashion-forward individuals, luxury shoppers, trendsetters, and online luxury retail enthusiasts. However, Farfetch is often criticized for its high prices, occasional sizing issues, limited return window, customer service response times.
30 reviews
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How would you rate Farfetch?
All Farfetch Reviews (30)
fern_Licea82
May 31, 2026
"My payment check went smoothly"
I had my payment checked quickly, i felt like my order was being handled safely. The best part for me was that it didn’t slow things down too much, and my order still went through just fine...
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crystal.Louis
May 14, 2026
"Gift card worked without any hassle"
I bought a Farfetch gift card for my sister because I didn’t want to guess her size or pick something she might not like. The code came through quickly, and she ended up using it later that same week with no issues at checkout.
I was a little nervous since online gift cards can sometimes turn into a whole thing, but this one was straightforward. The balance showed up correctly, there weren’t any weird extra steps, and it felt like a safe choice for a gift. I’d buy one again.
I was a little nervous since online gift cards can sometimes turn into a whole thing, but this one was straightforward. The balance showed up correctly, there weren’t any weird extra steps, and it felt like a safe choice for a gift. I’d buy one again.
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Michael_rowland80
May 13, 2026
"Promo code worked, but I was a little confused at first"
I used Farfetch with a promo code and it was easy overall, though I got a bit confused when the code said it was invalid the first time. I copied it again and suddenly it worked, so I’m not really sure if I messed something up or if the site was being weird. Once it went through, the discount showed up fine at checkout. The prices are still on the higher side, but the code definitely helped a little. Good experience in the end, I just wish the promo code box wasn’t so picky
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richard2001
April 11, 2026
"Sizing Was Surprisingly Spot On"
I ordered a pair of sneakers and a jacket from Farfetch, i was kind of expecting the sizing to be off because that feels like what usually happens with online orders. But I guess I can’t really blame them this time, the size guide was actually accurate and matched what I normally wear. Both pieces fit exactly how I hoped, not too tight or weirdly loose. Delivery was fine too, so overall I’m really happy with it and would definitely order again
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jean_Athan75
April 08, 2026
"Better than I expected"
I ordered a jacket from Farfetch and, to be honest, I was kind of ready to be disappointed. But I have to admit, the quality is actually really good. The fabric feels sturdy, the stitching is neat, and it looks just like it did in the photos. It definitely doesn’t feel cheap. I guess I’m happy with it after all...
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annis_Maher86
April 08, 2026
"Support got back to me really fast…"
Support got back to me really fast and was super helpful. what more can you ask for when you need help?
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MichaelLyons_82
April 04, 2026
"Finally, an order that didn’t fall apart"
I went in expecting something to go wrong because that’s usually how it goes for me with online shopping. I found a pair of shoes on Farfetch that were sold out everywhere else, and I was half waiting for the cancellation email after checkout. But surprisingly, the stock was actually real. The size, color, and delivery details all matched exactly what showed up. It sounds like the bare minimum, but after dealing with other shops that somehow can’t get that right, I was genuinely relieved
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bryan-Charland
April 02, 2026
"I was expecting the refund to take…"
I was expecting the refund to take forever, because that’s usually how these things go. But to be fair, they got it back to me way faster than I thought, so I can’t really complain this time.
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CRAIG
March 10, 2026
"Tracking was surprisingly clear"
I ordered from Farfetch and the tracking was better than I expected (which is always a nice surprise). I could see every step, from when it shipped to where it was and when it was out for delivery. No guessing or refreshing my emails all day. The package arrived on time too, so overall I was really happy with the experience...
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RAY
March 03, 2026
"I really like browsing farfetch because they have..."
I really like browsing farfetch because they have designer pieces I don’t seem to spot everywhere else. The selection feels well curated, with lots of cool brands, and it was easy to filter through sizes without getting annoyed. I ended up finding a jacket I’d been trying to track down forever, so I was happy with the whole experience.
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John-jiles
March 02, 2026
"Recommendations that actually figured me out"
I’ve noticed farfetch is good at picking up on the kinds of pieces I normally go for. The recommendations don’t feel random, there’s a clear pattern in what they show me, and most of it actually fits my style. I ended up finding a jacket through their suggestions, and when it arrived, it was exactly the kind of thing I’d wear. Checkout was simple too, so overall I’m happy with the experience.
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hector_Nelson01
March 01, 2026
"The box showed up clean and in perfect..."
The box showed up clean and in perfect condition, no dents, no damage, nothing. I was really happy with it, really happy.
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juanitawashing7258
February 21, 2026
"Good deal and no hassles"
I ordered twice from different sellers and both shipped right on time. The tracking updated like it should, and everything showed up exactly as described. I was a little nervous at first, especially since I’m careful about where I spend my money, but it turned out to be a solid experience with no issues
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Carolyn.peterson
February 18, 2026
"Good items, delivery was hit or miss"
I ordered twice, and it was kind of a mixed experience. One order showed up right on time, but the other was late and I didn’t really get many updates, so I was just kind of waiting around... The items themselves were fine, no real complaints there, but the delivery process could definitely be better
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Oscar_homan79
February 16, 2026
"Return was way easier than I expected"
I had to send back a pair of shoes because the size wasn’t quite right, and I thought it was going to be a hassle. But it wasn’t no big ordeal at all. I printed the label, booked the pickup, and the courier showed up on the day I chose. The tracking updated properly too, so I wasn’t left wondering what was going on. Got my refund a few days after they received the shoes, with no chasing and no weird delays. Really happy with how smooth the whole thing was.
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david_Esler03
February 12, 2026
"The app is okay, it’s okay…"
The app is okay, it’s okay for what I need. But the website feels really clunky, really clunky, and it makes simple things take longer than they should
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william_Bryant04
February 12, 2026
"Quick Refund, But I’m Still on the Fence"
My refund came back really quick, which I definitely appreciated. That said, I’m still not totally sure I’ll stick around if things like this keep happening, but at least the refund process was smooth this time.
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hello_aileen445
February 10, 2026
"A little overwhelming, but tons of brands"
I mostly use Farfetch because there are just so many brands on there. Like, I’ll go in looking for one designer and somehow end up finding smaller labels I’ve never even heard of, which is cool but also kind of confusing in a good way. The size options can disappear fast, so that part is a bit annoying. But overall, it’s a great place when I just want to scroll around and see a bunch of different brands all in one spot.
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pamela1999
February 10, 2026
"Worth the Order"
I ordered a pair of designer sneakers and was a little nervous at first, but I figured if everything checked out, it was worth trying. They showed up with the proper tags, box, and dust bag, and they looked just like the store photos. I’m no expert, but they look 100% authentic to me, so I feel good about the purchase.
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Guy_finney90
February 08, 2026
"Pretty Accurate Overall"
The description was spot on, which I really appreciated. I do wish there had been a little more detail in a couple of spots, just so I knew exactly what to expect. But overall, it matched really well and I’m happy with it
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Farfetch Q&A
Hello, the site get the bug and bought the same item twice, please put a cancel button order to become easier and customers can be assured. i wrote 2 times per email customer service. and now await response
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How long does it take for an order of comme des garcon to arrive in south africa and is it an original?
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What is the special gift that they offer when you refer your friends to farfetch?
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Hello, the site get the bug and bought the same item twice, please put a cancel button order to become easier and customers can be assured. i wrote 2 times per email customer service. and now await response
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Hello i can't find book a return under order at all at farfetch
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